Interpersonal Communication
(You are also in the right place for Conflict Resolution and Problem Solving.)
We have a long history of working to enhance skills and habits of mind for interpersonal effectiveness, confident communication and constructive relationships. To develop your own practices, we offer two forms of support, based on our acclaimed Hear and Be Heard programme:
a) A comprehensive self-appraisal process and collection of resource papers, available for $US45.
b) The collection of resource documents alone, for $US30.
Both include comprehensive treatments of conflict resolution and problem-solving competencies.
A: Self-Appraisal Process & Resources - Three Steps
NB: This option is not available if you elect to purchase the resources only (Option B).
- On registration and payment ($US45 by secure PayPal) you receive a set of papers to complete and return.
- We respond with resource documents to help you analyse your responses and establish important reference-points for planning self-development.
- You gain full access to a comprehensive range of guides and other material to inform, plan and monitor your progress.
The process is revealing and diagnostic, pinpointing strengths and areas for immediate and longer-term development. Clients report that they find it helpfully challenging, remedial and confidence-boosting.
Online support. You may contact Tom Watkins at any point for support with the appraisal process and your progress beyond it. This involves no charge for brief exchanges. He will advise of any applicable fees should you wish to engage his online support more fully by telephone, email or Skype contact.
Who is this for? What does it deal with? Click here for information about the Hear and Be Heard programme. Click here for further information about Option A or here to begin the process (Option A) »
B: Resources for Enhancing Interpersonal Communication
On registration and payment ($US30 by secure PayPal) you receive full access to the resource documents of our highly-acclaimed Hear and Be Heard interpersonal skills-development programme. They present and discuss simple concepts, practices and strategies, liberally illustrated with examples and "start here" guidelines for change. Topics include:
- Problem ownership - the key to choosing appropriate responses
- Methodical problem-solving
- Listening practices for straightforward or challenging dialogue
- Negotiating around differences
- Reducing the levels and incidence of destructive conflict
- Providing constructive feedback
- Responding to criticism and negative feedback
- Accessing and expressing feelings
- Setting limits and holding boundaries
- Requesting behaviour changes
- Expressing anger or annoyance
- Modifying mental patterns that inhibit constructive responses
- Limiting the stress of conflict
- Planning development targets and monitoring progress.
Hear and Be Heard develops practices very many people and organisations find transformational. Within an organisation they can enable a commonality of approach to managing relationships, problems and differences.
Click here to begin the process (Option B) »
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